How to return a product?

In your order package, we enclose a return slip for you to tell us the reasons for the return (you have a period of 15 days from the date of invoice to return the shoes to us. No returns are accepted after this period).
The shoes must be returned unused, never been worn and in a condition for resale. A separate carton should be used for return. We recommend using the original carton to return your order.

Possible reasons for return:

  • The wrong size was chosen
  • The shoes do not correspond to your expectations

...

In this case, you may request either:

  • A refund (effective within 15 days after receipt and verification of the condition of the shoes), or
  • A credit on your account for a future order or
  • An exchange (size, colour or model)


Refund of an order
BERTULLI will refund your payment by check in Metropolitan France and Monaco, by bank transfer for other countries and by credit card if the order has paid for by card. Refunds are made within 15 days maximum after receipt of the cancelled order, and once the shoes have been returned in perfect condition.

Any return, and for whatever reason, will be at the sole responsibility / charge of the customer.
If the return for an exchange model or size, re-shipment will be completely free and at Bertulli expense.

In order for your request to be processed quickly, it is important that you properly complete the return slip included in your order.

Return address:

MARIO BERTULLI
CHARLET chez Côte d'Azur Routage
1ère avenue 5191M
ZI de Carros
06517 CARROS Cedex 1 – France