What is DDP?

DDP (Delivered Duty Paid) means that customs duties and import taxes are covered by the seller.

At Mario Bertulli, our goal is to provide a simple, transparent, and hassle-free shopping experience — with no unexpected costs upon delivery.

How does it work at Mario Bertulli?

In some cases, customs fees may still be requested by the carrier at the time of delivery due to local procedures.
👉 Here’s what to do:

• 1. Pay the customs fees requested by the carrier
• 2. Send proof of payment (invoice or receipt) to: info@mariobertulli.com
• 3. Our team will review your request
• 4. You will be fully reimbursed within 24 hours

Why this process?

Due to local regulations and carrier handling, customs fees may occasionally need to be advanced by the customer at delivery. This process allows us to ensure:

• faster delivery without customs delays
• smooth order processing
• a seamless and secure customer experience

DDP Covered Areas

Need assistance?

Our customer support team is here to help with any questions: