In your order package, we enclose a return slip for you to tell us the reasons for the return (you have a period of 60 days from the date of invoice to return the shoes to us. No returns are accepted after this period).
The shoes must be returned unused, never been worn and in a condition for resale. A separate carton should be used for return. We recommend using the original carton to return your order.
Refunds are credited via the original method of purchase: bank transfer if the order has been paid by bank transfer, or credit card if the order has been paid for by credit card. Refunds are made within 15 days maximum after receipt of the cancelled order, and once the shoes have been returned in perfect condition.
Mario Bertulli - CHARLET S.A.M
2 Rue Joseph Bressan
According to our return policy the shoes must be returned within a period of 1 week (5 working days):
Day 2: Control, inspection of the shoes by our "Quality Control Service".
Day 3 and 4: Your request will be processed by computer in our office in Monaco.